Frequently Asked Questions
What are your hours?
Our therapists offer flexible hours to accommodate your schedule. At least one therapist is available for appointments Monday through Friday, 9:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 2:00 PM.
For phone inquiries, our staff is available to assist you Monday through Friday, between 8:00 AM and 5:00 PM.
What are your fees for those without insurance you accept?
Investing in therapy is a valuable commitment to your personal well-being or that of your child.
| Individual Therapy | Licensed Psychologists | $185 / 53-minute session ($210 / Initial consultation) |
| Individual Therapy | Licensed Clinical Social Workers, Licensed Professional Counselors, Clinical Psychology Post-Doctoral Fellows | $155 / 53-minute session ($175 / Initial consultation) |
| Couples Therapy | Offered by Gina Ruiz, MA, only | $180 / 53-minute session ($200 / Initial consultation) |
| Court Testimony** | $3,000 for the first hour $1,750 / hour thereafter |
*Please note that these fees are in addition to individual therapy fees and are not covered by insurance. Payment must be made via credit card at the time of scheduling the off-site visit. CBT Hawaii reserves the right to decline off-site services at its discretion. To ensure confidentiality and effective psychological services, off-site sessions must take place in a private, interruption-free location.
**Our therapists at the Cognitive Behavioral Therapy Center of Hawaii do not provide court testimony. In rare instances where court-determined testimony is required, the above fees will apply.
What problems do you treat?
- Anxiety Disorders (including Social Anxiety, General Anxiety, PTSD, and Phobias)
- Depression and Mood Disorders
- Navigating Life Transitions: Divorce, Bereavement, and Workplace Challenges
- Body-Focused Repetitive Behaviors (Habit Disorders)
- Sleep Disorders, including Insomnia
- Eating Disorders and Nutritional Wellness
- Support for Children’s Behavioral Issues (Child Therapy and Parent Coaching)
- Personality Disorder Management
- Substance Abuse Recovery Support
Discover the unique expertise of each therapist by getting to know our dedicated team members.
Which payment methods do you accept?
We accept various payment methods for self-pay fees and copays, including cash, checks, and credit/debit cards. Most FSA and HSA cards can also be processed as credit/debit cards. Please note that a convenience fee applies to credit and debit transactions.
Our clinic is in-network with HMSA and HMAA, as well as smaller, local insurance plans that utilize the HMSA or HMAA physician network. For further details, feel free to contact us.
If you have an insurance provider with whom we are out-of-network, we will gladly provide the necessary information to help you file for out-of-network benefits.
What should I expect at my first visit?
During your initial session, your therapist will discuss the reasons for seeking therapy, establish your goals, and suggest a tailored treatment plan. Throughout the process, you may be asked to complete paper-pencil questionnaires to monitor symptoms and track progress, ensuring that therapy is effective. As therapy progresses, you may identify new goals or, together with your therapist, determine that you’re ready to conclude your sessions.
For helpful tips on preparing for your first therapy appointment, we recommend reading this insightful article: First Therapy Appointment.
What are the confidentiality rules?
Confidentiality is a crucial aspect of any psychological service. With only a few exceptions, your identity and personal information are legally protected and safeguarded.
Insurance companies may request information about your diagnosis and treatment if a claim is submitted.
However, there are certain situations mandated by law where confidentiality may not be maintained:
- If you express a serious intention to harm yourself.
- To inform potential victims of violent acts.
- To report suspected abuse or neglect of a child, elder, or dependent adult.
- When a court orders the release of your information.
- In cases of medical or psychiatric emergencies.
How long does therapy last?
Many patients experience improvement after just a few sessions. However, for optimal success, it is recommended to follow a research-based treatment plan through to completion. We utilize evidence-based treatments tailored to your needs – most of the treatment protocols we follow span at least twelve sessions, although many patients may find relief from symptoms earlier.
Therapy comes to a conclusion when your goals have been achieved and you do not wish to establish new objectives for therapy.
Book an Appointment
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